Privacy Policy

1. Introduction

Custom 3DM ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website custom3dm.com or use our lead automation services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you provide through our forms.
• Business Information: Company name, industry, property details, budget ranges, and service preferences.
• Technical Data: IP address, browser type, device information, and usage data collected automatically when you visit our site.
• Communication Records: Records of emails, SMS messages, and other communications sent through our platform.

3. How We Use Your Information

We use collected information to:

• Provide and maintain our lead automation services
• Send real-time notifications via email and SMS (with your explicit consent)
• Process inquiries and respond to your requests
• Improve our website and services
• Communicate with you about updates, promotions, and service information
• Comply with legal obligations

4. SMS/Text Messaging

If you opt-in to receive SMS/text messages from us:

• We will only send messages related to lead notifications and service updates
• Message frequency varies based on your service tier
• Message and data rates may apply
• You can opt-out at any time by replying STOP
• Reply HELP for assistance
• We do not sell or share your phone number with third parties for marketing purposes

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our services (e.g., Twilio for SMS, SendGrid for email)
• Business Clients: If you submit an inquiry through one of our client's lead forms, your information will be shared with that specific business
• Legal Requirements: When required by law or to protect our rights

We do NOT sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (SSL/TLS)
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of marketing communications
• Withdraw consent for SMS messages at any time

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: